Jan Butcher Photography is a UK based company and complies with UK consumer law including the Distance Selling Regulations. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. Furthermore, we want you to be happy with the photograph that you have purchased. If you change your mind, for whatever reason, and want your money back we will give you a full refund or a different print, whatever you choose. All that we ask is that you return the print in the original packaging and in the original pristine condition; we will also refund the return postage so that there is no cost to you.
Orders placed and payments made to Jan Butcher Photography, by means of cash, cheque, debit / credit cards or any other payment system, are deemed to be acceptance of these terms and conditions.
Jan Butcher Photography accepts most major credit cards (including American Express) for online orders. When you click the ‘Checkout’ button you will be transferred from www.janbutcher.co.uk to the secure payment system of Paypal. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked by Paypal and we may hold an order until Paypal confirm that they have received the correct details. You will be contacted if we find the card or address details to be incorrect.
Due to varying exchange rates, all prices on the website are listed in UK pounds sterling. Payment is taken in UK Pounds but all credit cards automatically make the conversion into your local currency so you can be certain that we can accept any of the credit or debit cards listed from most countries. Jan Butcher Photography reserve the right to refuse orders without explanation. The amount charged to your card will depend on the actual exchange rate in force when the payment goes through and will differ from those shown when you order as rates change on a daily basis.
Credit Card Security
We take online security seriously and use Paypal to provide a secure environment in which you can enter your credit card details securely.
The Paypal secure server is protected by Transport Layer Security (TLS), the industry standard encryption technology. TLS works with browsers from Mozilla, Microsoft, Google, AOL, Opera, Apple and others. Your card details remain with Paypal alone. At no time will they pass this sensitive information to Jan Butcher Photography, or to anyone else.
Alternative Payment Methods
If you do not wish to pay using the Paypal secure web payment system then you can pay over the telephone on: +44 1663 733771. We have Chip and Pin card terminals to take payment directly. If you have any problems with the web payment system, either Paypal or your card online verification system, then you can usually make payment over the telephone even when the online systems are blocked. In this case your payment is made through the fully encrypted secure system of Streamline, a company in the Worldpay Group of companies. Streamline process about 50% of the UK credit and debit card payments made through high street retailers.
Alternatively, send a cheque (UK bank accounts only) for the full amount shown on the web payment page, made out to ‘Jan Butcher Photography’. Cheque payments take a few days to clear so please bear this in mind when ordering for a special occasion.
Personal information on this website is collected by:
Jan Butcher Photography
As a visitor to the website, you are not required to provide any personal information to Jan Butcher Photography. If you purchase an item from the website, you will be asked to complete an online form and provide information about yourself.
The information Jan Butcher Photography collects about you is used to record and support your purchase of products from us and to keep you informed about news, promotions and other products and services supplied by Jan Butcher Photography. If an email address is supplied with ordering details you will receive an email confirmation of your order. You may also have the option to receive a newsletter at regular intervals. Should you wish to be removed from the distribution list for this you can unsubscribe at any time, including during the ordering process, and you will receive no further email communications from us other than those related to the delivery of your order.
Jan Butcher Photography will not sell, transfer or give your personal information to any company or organization without your consent except to comply with laws or regulations of the government or other regulatory body, or to protect the rights of Jan Butcher Photography.
To provide a better service, we use “cookies” to pre-populate certain online forms on the website so that the information submitted by you need not be re-entered each time you make a purchase. You can change your browser’s settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not.
Updating Your Personal Information
You have the right to update or correct your personal information held by Jan Butcher Photography. To update or correct your personal information and privacy preferences please log into your account on the website or write to:
Jan Butcher Photography
Please include your name, mailing address, telephone number and e-mail address in any communication.
Privacy-Related Enquiries and Complaints
Product Availability and Delivery Times
Jan Butcher Photography has an extensive product range. It is not possible to keep every image in stock in every size. It is the intention to despatch any photograph within 2 weeks of receiving an order but may take up to 4 weeks. This may be extended during periods of unusually high workload or due to photographic trips since all photographs are hand printed exclusively by Jan Butcher. Prints that are in stock will usually be despatched within a few days of receiving an order.
In the rare event of a problem with availability of a product, we will contact you. You may then wish to cancel the order or wait until the item becomes available.
Please let us know if you are ordering at short notice for specific dates, such as birthdays or anniversaries, we will always try and meet these although at busy periods, such as Christmas, and while we are away on extended photo trips (once or twice a year for up to 4 weeks at a time) this may not always be possible.
We ship to most countries worldwide as long as the order comes through our official order processing system and payment has been made. The parcel will be marked as a commercial shipment with the value quoted on it being the price that you paid; you are responsible for any import and other fees your country may impose.
Photographs larger than 30 x 24cm are supplied flat, unless specifically requested otherwise, and are usually shipped between sheets of rigid mdf board.
Photographs of 60 x 50cm and larger are usually shipped using a courier such as UPS, DHL, Fedex, etc.
Product Representation On This Web Site
The images displayed on this web site are representative of the final prints that are sold. They are digital representations of fine art prints, either from a negative or print scan or a digital photograph of a photographic print.
Prints sold are made using Ilford traditional silver-based light-sensitive materials. The web images will differ, sometimes significantly, to the final print. For example, details in the shadows and bright areas, as well as contrast, can be expected to be considerably improved on the final photograph than for the images shown on this web site. Since every Original or Limited Edition print is individually manipulated in the darkroom each print will differ slightly from another, usually imperceptibly but sometimes noticeably. However, you are buying a Jan Butcher Original print and if you are not satisfied with the print that you receive a full refund is available, see Your Rights section above. Different formats require slightly different cropping of the image to fit the shape of the paper. Prints supplied may differ around the edges of the image compared to the representation shown on this web site.
In some circumstances instead of a Silver Print we may supply a Jan Butcher hand-print on Ilford silver gelatin resin coated paper for the 30 x 24 cm size (described as a Sample Print), depending on our workload at the time the order is received. Sample Prints are supplied with a white window mount over the print. Orders are not taken specifically for Sample Prints.
Supply of Un-mounted Prints
Un-mounted prints are available as Silver Prints and Limited Edition Prints. They are supplied as individual photographic prints. They are signed in the usual way. Un-mounted fibre based photographs (Original and Limited Edition Prints) are easily damaged and require great care in mounting. Jan Butcher Photography accepts no responsibility for any damage caused during the handling and mounting of a print supplied un-mounted.
Terms and Conditions for Courses
If a booking is made within 2 months of the start date of a course then the full amount is payable at the time of booking. For bookings made in excess of 2 months from the date of a course the full amount or a deposit of 50% may be paid; any balance payment becomes due 2 months before the date of the course.
We strongly recommend that the cost of your course is covered by travel insurance in case of illness, injury or any other reason for cancellation at short notice. The insurance should also cover personal accident and injury and loss of income due to incapacity. Our landscape locations are often wet and slippery underfoot and a fall under such conditons can be painful and lead to injury.
Cameras and associated equipment (such as computers) are easily damaged so we advise you to take out insurance against damage or loss. Jan Butcher Photography accepts no responsibility or liability for damage or loss to any equipment on any course however caused.
Jan Butcher Photography reserves the right to cancel any workshop or course. In the rare event of a cancellation you will be offered the choice of an alternative course or a full refund.
Payments for courses are refundable where a place on a course is cancelled 2 calendar months or more in advance (for example a course booked for the 15th July would need to be cancelled before the 15th May). Where a course is cancelled less than 2 calendar months from the date of the course booked, we will readvertise the place(s) but any monies paid will be refunded only if the place(s) is rebooked by another client.
Private tuition can be rescheduled at short notice but costs incurred, such as accommodation costs booked and paid for by Jan Butcher Photography but not refunded by the accommodation provider, must be paid by the client in addition to the costs of the rearranged course.
There are usually 5 places on Jan Butcher landscape photography courses. We reserve the right to run courses with more than the usual 5 clients.
There are usually 2 places on Jan Butcher Darkroom courses. We reserve the right to run courses with 3 clients.
Private courses have the number of places agreed on booking.
Health and Fitness for Courses
Jan Butcher Landscape Photography courses require participants to be able to walk 3 or 4 miles (in total during the day) along rough undulating paths (paths go uphill as well as downhill), in possibly inclement weather, during the course of a day. This is clearly stated at the time of booking and in the course information supplied upon confirmation.
We offer help to clients as much as possible to make their course enjoyable but if basic health and fitness is insufficient Jan Butcher Photography accepts no claims for refunds in full or part from clients who find difficulty in walking with their equipment in such terrain. The term ‘basic health’ includes illness which impairs physical ability.
It is the responsibility of the client to inform Jan Butcher Photography at the time of booking a place on a course about any health or medical condition that could be a concern during the course.
If you have medical concerns then we recommend that you discuss them with Jan or Jan Butcher and seriously consider private tuition so that courses can be adapted to how you are feeling throughout the day.
If we change our Terms & Conditions, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Jan Butcher Photography disclaims damages of any kind, compensatory, direct, indirect or consequantial damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
Copyright © all pictures, material, code and descriptions are the property of Jan Butcher Photography. It may not be copied or used, in whole or part, without the express written permission of Jan Butcher Photography.